Dear Sir,

Our policy, We do not open reconfirm request mail , reference, date change , name change, or room change request mail and other inquiry.
Please check FAQ or chat bot right-side bottom on our official website.

These years, there are too much fraud /virus /scam mail from travel agent  named reconfirm requests.
Moreover , there are widely  scam reports by a famous vender.
・Mofa’s annoucement 
Please contact your direct contractual vender or  use message system  provided by these vender.  Do not use email to ask something with us.

You need to inform us with original reservation number (or itenary nbr, or confirmation nbr) provided by these vender below; or You need to contact those vender directly to reconfirm;

• Rakuten Travel Global(RTX)　(number only:starting from number 2xxxxxxxxxxxxx, or RTaxxxxxx)
• Jalan global agent service     Roman Letter and number configuation
• JTB ,JTB Global(or Japanican)
• NTA(Nippon travel agency,a.k.a Red baloon)
• KNT(Kinki Nippon Tourist, a.k.a JTO)
• Odakyu Travel  (number only)
• Expedia (number only:start from 1xxxxxxxxxxxxx)

Other vender we do not have direct contract and unable to reply/ confirm about booking inquiry.
To prevent scamming by Ag0da or b00king.com, we request you the original reservation number given by the our direct contractual vender.

if you booked through  Agoda,Booking.com, Ctrip or Trip.com, Dida, XYZ, Webbeds, Hotelbeds etc you must contact them directly.

⚠ Name change is not allowed to prevent credit card/payment scam and money laundering.  Please ask to your direct contractual booking vender when you need to name change. We cannot approve it

⚠We are unable to arrange taxi or bus and any other transfer  service because  We do not have travel agent license/permit.
Contact those taxi service directly.

■Taxi company around Hakone
Hotoku Taxi(報徳タクシー) 　https://www.hotoku-taxi.com/
Izu Hakone Taxi(伊豆箱根タクシー) https://www.izuhakone.co.jp/taxi/company/index.html
Hakone Tozan taxi(箱根登山タクシー) https://www.hakone-ms.co.jp/faq/index.html

Mt.Fuji opentour bus; JTB Sunrise
　　https://www.sunrise-tours.jp/en/plan/detail/140SUETA010JG078S/?utm_source=pyoshino&utm_medium=web&utm_campaign=tabimae&afc=mfc_utm2

⚠Dinner important notice⚠
Dinner course example;https://www.pax-yoshino.com/news/dinner-menu-update/
Guests arriving after 19:30 cannot be served dinner. No refund will be provided in such cases.
Menu changes/arrange  cannot be accommodated such as Vegetarian, Halal, Kosher, gluten-free, lactose intolerance, allergy-related, or other dietary requests.
Dinner  is available with the plan-booking guest only. Guest who wish to have meal at the hotel could you  please book with “Halfboard” or “dinner and breakfast icluded” plan.  We  do not accept any meal request when send email or message, check-in or at the restaurant.
Guests arriving after 19:30 cannot be served dinner. No refund will be provided in such cases.

■Difinition between  Indoor hotspring bath and semi-openair bath.
・Indoor hotspring bath is a standard type bathtub with hotspring-hotwater provided.
・Semi-openair bath is a cypress bathtub with a openable wooden window ,with hotspring-hotwater privided.
※  Both of them, hotwater is natural hotspring hotwater  and it is not a just a boiled-hotwater.
Onsen means a hotwater from natural hotspring hotwater.　It is not mean a bathtub type.

Open air bath（onsen) is  at   the common bath. it is NOT in the guest room

The image bewlow is  a optional Private Onsen. It is NOT in the guest room.
Best and RegardsHakone pax Yoshino
Sale Team

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必ず旅行会社専用端末/良好会社向けBtoB提携販売サイトからのお手配をお願い致します。
JTB旅行会社向け端末(Mystyle/施設登録プラン）
Trip全旅　https://www.zenryo.co.jp/trip_zenryo/
じゃらんグローバルエージェントサービス　https://global.jalan.net/tw/twp1101/tww1101init.do?group=t
等と正式に契約してそちらからご予約をお願い致します。